Customer Support

Ordering

Placing An Order

You may browse our products in the different categories depending on your needs. If you know the item number of the products you are ordering, you may wish to add it directly into your shopping cart by clicking on the “Shopping Cart” icon located at the top of the page.

Click on “Edit Shopping Settings” to choose either delivery or pick up orders. If you are choosing delivery, you will need to select your delivery time.

Remember to select your vouchers if you are using any by clicking on “Apply Voucher/Coupon” and checking the check box.

When you are ready to make the payment, click on “Pay Now” and you will be redirected to the payment gateway page. Remember to turn off your pop up blocker if you are paying via eNETS payment. Upon successful payment, an SMS or email confirmation of your order will be sent to you. Be sure to print a copy of every order for your own records.

Your Online Order is Safe
  • Your Personal Information is Safe
    Your satisfaction and safety are important to us. That's why we go to great lengths to make your online shopping experience a pleasure, from browsing for products to ordering items quickly and easily.

    You can be confident when you place an order. Amway uses the latest technology and personal information protection software to ensure that our transaction process is extremely safe and your information secure.

     
  • Password Protection
    To use a stored credit card, you must first log on using your user ID and password. There will be an OTP required for each and every payment transaction. This provides additional protection against unauthorized use of your credit card(s).

    To ensure privacy and security of personal information, NEVER give your password to others. If you know someone else knows your password, change it immediately, by going to "My Account".

     
  • Privacy Statement
    To learn more about security and privacy, refer to our Privacy Statement.


For further assistance, please contact us.

Viewing Order History

Use Order History to review your most recent orders. The most recent order is at the top of the list.

  • Search - include search by order number, order date, or type of order.
     
  • All Orders
    • Click on the drop down to view the items you have ordered on this order.
    • Click on “View Details” to have a detailed view of your order.
     
  • Open Orders
    • Status “In Progress” – Pending for payment confirmation from the bank.
    • Status “Cancelled” – Payment is unsuccessful and you may choose to place a new order by clicking on “Make Payment”. The items in the order will be moved to your shopping cart and you may proceed to make the payment for the new order.
     
  • EPP Orders (For Platinum and above only)
    • Click on the drop down menu to view your payment status.


For further assistance, please contact us.

Backorder Information

Most of the time, products are in stock and will ship immediately when ordered. Occasionally, there may be an unanticipated high demand for a product or other delay that could cause an item to be temporarily out of stock. In these cases, the out-of-stock item will be backordered for shipment to you at a later date. Any other items on the same order will ship in the normal timeframe, if they are in stock.


Notification of Backorder

When an item is backordered, a status of Backorder (B/O) will appear in your online order history when you visit My Account > Order History & Returns and open the invoice. If you have ordered other products on the same invoice, the Backorder item and status will also appear on the packing list you receive with the other products.

If a product is known to be on Backorder at the time you place your order, that status will appear in red on the product page and in your online Shopping Cart.


Shipping
Once your Backorder item is available for shipment, it will be automatically tagged along with your next delivery order to the same delivery address as the Backorder item.


Payment 
The Backorder item will have to be paid first when submitting your order.

*Notification on back order availability will be available on the Amagram or eAmagram.  All back order item not collected after 180 days will be automatically purged from the system and PV/BV (if any) will be adjusted accordingly.