Promise
AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the most comprehensive customer service and consumer protections offering in the direct selling industry.


The direct selling industry is self-regulated by a Code of Ethics established by the World Federation of Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers shall not use misleading, deceptive or unfair sales practices.
Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA Code under applicable laws and regulations. Amway adheres to these codes through its consumer protections, which AMWAYPROMISE brings together under the following pillars:
Low-cost, Low-risk Opportunity
Promises zero purchase requirements and minimal sign-up fees for new business owners. We believe that everyone deserves the opportunity to get ahead. That's why we promise to always provide a low-cost, low-risk opportunity.
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Warranty Programs
Peace of mind with Amway products. We stand by the quality of our durable products like our air and water purifiers. If there's an issue, we promise to provide convenient repair, service, and warranty programmes to offer you peace of mind.
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Customer Services
Support that's always within reach. Whether you're an ABO or a customer, we're here to help — face-to-face, over the phone, or online. Our team is committed to providing the best service every step of the way.
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The Right to Know
Knowledge is power. We promise to clearly communicate and make easily accessible all information related to the above consumer protections, as well as to our Inventory Buy-Back policy and Cooling Off Period.
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90-day* 100% Satisfaction Guarantee
Helps ensure satisfaction with our products or opportunity. If you're not getting wat you expected from your Amway Business Opportunity or an Amway product let us know. You can return used products within 90 calendar days for a full refund*.
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Begin your journey with our support.
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