Privacy and Security

 

Privacy Login for ABOs

This Privacy Policy describes how Amway Singapore Pte. Ltd. (hereinafter “AMWAY”) uses personal data collected or received from AMWAY Business Owners (“ABOs”). It describes how we may collect or receive your personal data, the types of personal data we may collect, how we use, share and protect these data, how long we retain these data, your rights, and how you can contact us about our privacy practices.


How We May Collect or Receive Personal Data from You

- Registration
AMWAY collects your personal data through the registration form that you complete and send to us in paper form or electronically through the AMWAY website (the “Website”) in order to become an ABO or Member.
- Logged in as ABO or Member
If you are logged in on the Website as an ABO or Member we may collect your personal data from you, for example, when you order products or services.
- Contacting Us
You may also choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, AMWAY e-mail addresses, telephone numbers or online forms.
- Cookies
If you are logged in on the Website we may also use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. To learn more about the cookies used by AMWAY, please read the “Website Privacy Notice”.
You may disable cookies in your browser’s settings (e.g., under the “Preferences” or “Internet Options” features of your browser). Note, however, that some features of the Website may not function properly if you disable the use of cookies. For detailed information on how to manage or delete cookies, visit http://www.allaboutcookies.org./.

The Types of Personal Data We May Collect

We may collect the following personal data from you:

Contact information (e.g., name, postal or e-mail address, fax number and phone number);
ABO or Member organisational information (e.g., ABO company name, profession and ownership and management details);
Gender, age, nationality, date and place of birth;
Marital status;
ABO or Member registration number, username and password;
Passport details (including number, issue date, issue location and expiration date) and National ID number to the extent permitted or required by applicable law;
Payment information (e.g., such bank account or credit card numbers);
ABO or Member performance information (e.g., class, status, group and personal qualifications under the AMWAY Sales and Marketing Plan and financial/bonus history);
Product preferences, purchasing habits, purchasing history and spending behaviour;
Communication preferences; and
Your website usage, IP-address, browser type and operating system.


We may collect other personal data in exceptional circumstances only. If we do need to process such personal data about you, we will make sure that there is a valid legal basis for doing so (e.g. your explicit consent).

How We Use the Personal Data We Collect

We may use the information we obtain about you to:

Manage your registration as an ABO or Member. Click here to view the Terms & Conditions of your registration as an ABO or Member;
Create and manage your online account and respond to your inquiries;
Process your orders of products or services;
Communicate with you (e.g., about products or services that we offer, or intend to offer);
Operate, evaluate and improve our business, including by:
- Evaluating your satisfaction with our current communications, materials, products and/or services;
- Developing new products and services and determining the effectiveness of our advertising; and
- Tracking and analysing your use of products, materials and/or services;
Track, document and analyse the Line of Sponsorship;
Assess your performance under your AMWAY Business or Member Registration Agreement with us;
Provide business performance information to you (e.g., information on the Line of Sponsorship purchase volumes, earned bonuses, levels of awards, your referring ABO or Member, and your upline ABO or Member organisation under the AMWAY Sales and Marketing Plan);
Provide your name, address, telephone number or e-mail address to ABOs in both your upline and your downline ABO or Member organisation;
Facilitate your use of the Website through the use of cookies (e.g., to offer the shopping cart functionality, to remember log in details and language preferences, etc.);
Improve the Website, including by tracking and monitoring your use of the Website through the use of cookies, and to diagnose problems with the software or hardware we use;
Perform accounting, auditing, billing and collection activities;
Enforce contractual terms and conditions;
Protect against and prevent fraud, unauthorised transactions, claims and other liabilities; and
Comply with applicable legal requirements, industry standards and our policies.


If you choose not to provide your personal data, we may not be able to provide the above services.

How We May Share Personal Data

AMWAY does not sell, rent or trade your personal data. AMWAY may share your personal data only with:

Entities within the AMWAY group to whom it is reasonably necessary or desirable for AMWAY to disclose personal data;
ABOs in your upline or downline organisation, to support your business and/or allow communication regarding product advice, ordering advice and product information for the products that you order from AMWAY; and
Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

International Data Transfers

We may transfer the personal data we collect about you to other AMWAY affiliates or other entities of AMWAY’s mother company Alticor Inc. Some of them may be located in countries other than the country in which the data were originally collected. The laws in those countries may not offer the same level of data protection as the country in which you initially provided the data. When we transfer your personal data to AMWAY entities in other countries, we will protect that data as described in this Privacy Policy and in accordance with applicable law.

How We Protect Personal Data

We maintain appropriate technical and organisational security safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

How Long Do We Retain Personal Data

We store personal data for as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required otherwise by law.

Updates to this Privacy Policy

AMWAY may update this Privacy Policy from time to time. We will notify you of any significant changes to this Privacy Policy on the relevant AMWAY websites, in official AMWAY publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Your Rights

Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected, erased or blocked, and the right to object to certain data processing activities. To exercise these rights, you should make a written request using our contact details set out below.

How to Contact Us

If you have any comments or inquiries about this Privacy Policy, if you would like to update the information we have about you, or to exercise your rights, you may contact us by sending an e-mail to sghelpdesk@amway.com. You may also write to:

Amway Singapore Pte. Ltd.
1 Jalan Kilang Timor #02-02 Pacific Tech Centre Singapore 159303.

Privacy Login for Customers

This Website Privacy Notice describes how Amway Singapore Pte. Ltd. (hereinafter “AMWAY”) uses personal data collected or received from visitors (“Visitors”) of this website (the “Website”). It describes how we may collect or receive your personal data, the types of personal data we may collect, how we use, share and protect these data, how long we retain these data rights, and how you can contact us about our privacy practices.

For further information on how we may collect and use personal data of persons other than Website Visitors, please read our Privacy Login for ABOs, if you are an AMWAY Business Owner (“ABO”) or Amway Privileged Customer (APC) (which includes information about how we may use your personal data when you are logged in on the Website as an ABO or APC

How We May Collect or Receive Personal Data from You

AMWAY may collect or receive your personal data from you through your use of the Website in various ways.

You may choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, AMWAY e-mail addresses, telephone numbers or online forms.

We may use cookies or similar technologies that collect certain Website usage information when you access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. We do not enable third parties to place cookies on your device. The table below provides an overview of the cookies we may use and why we use them.

The following cookie is essential for our website to function.
Cookie Name Purpose
Cart-content This cookie stores cart details for visitors
The following cookies are not essential for our website to function and are generally used to provide, maintain and improve our services. We do not set any of these cookies without your consent.
Cookie Name Purpose
Language This cookie remembers the default language for the user
POLL_LV_ID_* This cookie marks that the user has already filled a poll
QUESTIONNAIRE_LV_ID* This cookie marks that the user has already filled a questionnaire
amway_language_code This cookie remembers the user’s country preference
preview_permission_profile* This cookie stores the default settings for the user profile
preview_permission_attributes* This cookie stores the default settings for the user attributes
footer_preview_* This cookie stores the default settings for the user profile and the user attributes
JSESSION This cookie keeps the technical session tracked
CTSESSION This cookie keeps the technical session tracked
Google Analytics, Coremetrics, Omniture, Tealeaf These cookies are used in order to collect information about the visitors’ use of our websites. All data collected via these cookies is anonymous and not user specific. Information includes the number of visitors to the site, where visitors have come from and which pages they have viewed.


You may disable cookies in your browser’s settings (e.g., under the “Preferences” or “Internet Options” features of your browser). Note, however, that some features of the Website may not function properly if you disable the use of cookies. For detailed information on how to manage or delete cookies, visit http://www.allaboutcookies.org/.

The Types of Personal Data We May Collect

Through the cookies listed above under the section “How We May Collect or Receive Personal Data from You” we may collect information regarding your website usage, IP-address, browser type and operating system. Also, in order to process your online purchases, we may collect your payment information and information relating to your product preferences and purchasing behavior.

In addition, through the communications channels made available on the Website’s “Contact Us” webpage, we may collect your contact details, such as your name, email address, address, telephone number and fax number. You may also voluntarily provide other data that is related to you in connection with your inquiries or comments. We encourage you, however, to provide no more personal data relating to you than is necessary in order for us to provide an appropriate response to your inquiries or comments.

How We Use the Personal Data We Collect

We use your personal data to:

i. address your comments or inquiries,
ii. process your online purchases,
iii. bring you into contact with our AMWAY Business Owners,
iv. improve the Website, including to enhance user experience and
v. diagnose problems with our servers.


If you choose not to provide your personal data, we may not be able to provide the above services.

If you are registering as an APC

If you are registering as an APC, we may collect the following personal data from you:

Contact information (e.g., name, postal or e-mail address, fax number and phone number);
Date of birth;
Password;
Tax information to the extent required by applicable law;
Payment information (e.g., such bank account or credit card numbers);
Product preferences, purchasing habits, purchasing history and spending behaviour;
Communication preferences.


We may collect other personal data in exceptional circumstances only. If we do need to process such personal data about you, we will make sure that there is a valid legal basis for doing so (e.g. your explicit consent).

We may use the information we obtain about you to:

Manage your registration as an APC;
Create and manage your online account and respond to your inquiries;
Process your orders of products or services;
Communicate with you;
Provide your name, address, telephone number or e-mail address to your ABO;
Facilitate your use of the Website through the use of cookies (e.g., to offer the shopping cart functionality, to remember log in details and language preferences, etc.);
Improve the Website, including by tracking and monitoring your use of the Website through the use of cookies, and to diagnose problems with the software or hardware we use;
Perform accounting, auditing, billing and collection activities; and
Comply with applicable legal requirements, industry standards and our policies.


If you choose not to provide your personal data, we may not be able to provide the above services.

How We May Share Personal Data

AMWAY does not sell, rent or trade your personal data. AMWAY may share your personal data only with:

Entities within the AMWAY group to whom it is reasonably necessary or desirable for AMWAY to disclose personal data;
AMWAY Business Owners, to allow communication regarding product advice, ordering advice, product information for the products that you order from AMWAY and the AMWAY Business Opportunity; and
Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

International Data Transfers

We may transfer the personal data we collect about you to other AMWAY affiliates or other entities of AMWAY’s mother company Alticor Inc. Some of them may be located in countries other than the country in which the data were originally collected. The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. When we transfer your personal data to other countries, we will protect that data as described in this Privacy Notice and in accordance with applicable law.

How We Protect Personal Data

We maintain appropriate technical and organisational security safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

How Long Do We Retain Personal Data

We store personal data for as long as necessary to fulfil the purposes for which we collect the data (see above under “How Do We Use the Personal Data We Collect”), except if required otherwise by law.

Links to Other Websites

The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.

Updates to the Website Privacy Notice

AMWAY reserves the right to change this Website Privacy Notice at any time. If we change this Website Privacy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the Website Privacy Notice regularly.

Your Rights

Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected, erased or blocked, and the right to object to certain data processing activities. To exercise these rights, you should make a written request using our contact details set out below.

How to Contact Us

If you have any comments or inquiries about this Privacy Policy, if you would like to update the information we have about you, or to exercise your rights, you may contact us by sending an e-mail to sghelpdesk@amway.com. You may also write to:

Amway Singapore Pte. Ltd.
1 Jalan Kilang Timor #02-02 Pacific Tech Centre Singapore 159303.