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Rules of Conduct

Section 1 - Introduction Section 8 - Presentation of the Amway Sales & Marketing Plan
Section 2 - Definitions Section 9 - Use of the Amway Trade Name, Trademarks and Copyrighted Materials
Section 3 - Becoming an ABO Section 10 - Death and Inheritance
Section 4 - Responsibilities and Obligations of All ABOs Section 11 - Breach of Contract; Procedures
Section 5 - Responsibilities and Obligations of All Sponsors/Platinums Section 12 - Breach of Contract; Sanctions
Section 6 - Preservation of the Line of Sponsorship Section 13 - International Review Panel
Section 7 - Business Support Materials (BSM) Section 14 - Disposition of Terminated or Non-Renewed ABOship

 

SECTION 13 - INTERNATIONAL REVIEW PANEL

The International Review Panel (IRP) provides an internal procedure for the review of decisions as to an ABO’s termination, suspension, and/or non-renewal. Any other decision may be reviewed by the International Review Panel at Amway’s discretion.
 

13.1

Procedure for Filing an Appeal Request to the International Review Panel:
In the event an Amway Business Owner (ABO) disagrees with an affiliate’s decision regarding a sanction/decision (as noted above), the ABO has the right to request an appeal of their case for review by the International Review Panel. The appeal request must be submitted in writing (in your local language or English) and may be accompanied by any documents supporting this request (all supporting documents must be provided in English). Only the ABO whose Amway business was sanctioned can appeal and must do so within 30 days of the date of the affiliate’s decision letter. The appeal request must be submitted to the Appeal Administrator either via email at appeal.administrator@amway.com or via postal service to:
Amway Corporation,
Attn: Appeal Administrator,
Center Rules/IRP, Mail Code: 78-2R,
7575 Fulton Street East,
Ada Michigan 49355 USA.

13.2

Membership of the International Review Panel:
The International Review Panel consists of corporate staff from Center Rules/IRP, Ada-based Regional Rules, Global Sales and Legal.
13.2.1 Members of the International Review Panel do not act as arbitrators.

13.3

Market Decision Remains in Force Pending Decision by the International Review Panel:
In the event Amway grants an ABO the opportunity to have an affiliate’s decision reviewed by the International Review Panel, the decision taken by Amway will remain in force until the review has taken place and a final determination has been made by the International Review Panel.

13.4

Procedures for Review by the International Review Panel:

13.4.1

The Appeal Administrator will provide notification to all parties (affiliate and appellant) concerning the scheduled appeal hearing date.

13.4.2

The parties may offer evidence and produce additional evidence independently or as requested by the International Review Panel. The International Review Panel will determine the relevancy and materiality of the evidence offered.

13.4.3

Either party may attend the International Review Panel hearing (held at Amway’s World Headquarters in Ada - USA), either via phone conference or in person at their own expense.  If a translator is required, the appellant must provide their own translator at their expense.

13.5

Final Determination by the International Review Panel:

13.5.1

The International Review Panel may affirm, reverse and/or the decision of Amway.

13.5.2

The determination of the International Review Panel will be communicated to all parties.

13.5.3

Amway will take such steps as may be necessary to implement the International Review Panel’s determination.

13.5.4

In the event the determination of the International Review Panel is rendered in favour of the ABO, Amway shall restore full rights and privileges, and where appropriate, pay the balance of monies previously held in escrow.

13.5.4.1

In the event of any other decision taken by the International Review Panel, Amway shall determine the disposition of the monies held in escrow.

13.5.5

The decision of the International Review Panel is final and shall not give rise to any legal or financial liability, claim for damages or other recourse, including but not limited to loss of profits or goodwill, on the part of Amway or any other Amway affiliate to the ABO or any other person.